xbije enforces strict age verification for every new account. No one under 18 years of age is permitted to register or play on our platform under any circumstances.
Set daily, weekly, or monthly deposit limits on your xbije account to keep your spending within a budget you are comfortable with. Limits take effect immediately when reduced.
Take a short break from gambling with our time-out tool. Choose a cooling-off period of 24 hours, 7 days, 30 days, or a custom duration. Your account is frozen for that period.
If you feel gambling is becoming a serious problem, xbije's self-exclusion tool allows you to block access to your account for a minimum of six months or permanently.
Enable session reminders that notify you how long you have been playing and how much you have spent. These regular reality checks keep you aware and in control at all times.
Our English-speaking support team is available around the clock to help with any responsible gaming concern. Contact us via live chat or email at [email protected] any time.
1 Our Commitment to Safe Play
At xbije, responsible gaming is not a legal footnote — it is a core part of how we operate. We genuinely believe that gambling should be an enjoyable, social, and entertaining pastime, not a source of financial stress or emotional harm. Every feature, tool, and policy within our platform has been designed with player wellbeing in mind, from the moment you register your account to the day you decide to stop playing.
We recognise that the Bangladesh market is a young and growing online gaming community. With that comes a particular responsibility to educate players, promote healthy habits, and provide meaningful tools that allow each individual to stay in control of their gambling activity. xbije takes this responsibility seriously, and we invest in our responsible gaming infrastructure continuously.
Our commitment includes proactively monitoring gameplay patterns for signs of problematic behaviour, training our support staff to handle sensitive responsible gaming conversations with care and empathy, and providing immediate access to self-help tools directly from within the player account dashboard. We also work to ensure that our marketing and promotional communications are never directed at vulnerable players or individuals who have requested exclusion.
2 18+ Age Restriction
The xbije platform is strictly intended for adults aged 18 years and above. Gambling by minors is illegal and harmful, and xbije enforces a zero-tolerance policy on underage access. Every new registration must pass an age declaration step, and accounts selected for KYC verification must provide proof of age documentation before deposits or withdrawals are processed.
We actively use automated systems and manual review processes to detect accounts that may belong to underage individuals. If at any point we have reasonable grounds to believe an account is registered to a person under 18, we will immediately suspend that account, freeze all balances pending investigation, and permanently close the account if underage use is confirmed. Any funds deposited by a minor will be returned to the payment method used, net of any bonuses received through misrepresentation.
Parental Controls and Internet Filtering
If you are a parent or guardian and are concerned about a minor accessing online gambling content, we strongly recommend installing parental control software on shared devices. The following are widely used tools available to Bangladeshi households:
- Net Nanny — comprehensive parental control and content filtering software
- Kaspersky Safe Kids — cross-device monitoring with content blocking
- Google Family Link — free parental monitoring for Android devices
- Circle Parental Controls — home network-level filtering for all devices
- Your mobile carrier's built-in content restrictions (Grameenphone, Robi, Banglalink, Teletalk all offer basic filtering options)
If you believe a minor has already opened an account on xbije, contact our support team at [email protected] immediately with the subject line "Underage Account Report". We will investigate and action the report within 24 hours.
3 Recognising Problem Gambling
Problem gambling does not develop overnight. It is typically a gradual process in which gambling shifts from an enjoyable leisure activity to a compulsive behaviour that negatively affects a person's finances, relationships, mental health, and professional life. Recognising the early warning signs is the most important step toward getting help and regaining control.
xbije has identified the following as the most common indicators that gambling may be becoming a problem. These signs apply equally to casino games, sports betting, slots, crash games, and any other form of online gambling:
- Spending more money on gambling than you originally intended or can comfortably afford
- Chasing losses by placing larger bets in an attempt to recover money already lost
- Feeling restless, irritable, or anxious when you are not gambling or when you try to cut down
- Lying to family members, friends, or colleagues about how much time or money you spend gambling
- Borrowing money, selling possessions, or neglecting essential bills in order to fund gambling activity
- Using gambling as a way to escape stress, depression, loneliness, or other emotional difficulties
- Repeatedly failing in attempts to reduce or stop gambling despite genuine intentions to do so
- Missing work, family responsibilities, or important commitments because of gambling sessions
- Feeling guilt, shame, or remorse after a gambling session but continuing to gamble anyway
- Gambling with money set aside for rent, food, bills, or other essential household expenses
4 Self-Assessment Questions
The following questions are adapted from widely recognised responsible gaming assessment frameworks. Read each question honestly and consider how frequently each situation has applied to your own gambling behaviour over the past 12 months. If you answer "yes" to three or more of these questions, we strongly encourage you to make use of xbije's responsible gaming tools and to reach out to our support team or a professional help organisation.
5 Responsible Gaming Tools
xbije provides a full suite of responsible gaming tools that are accessible directly from your account dashboard at any time, at no cost, and without requiring you to contact customer support first (though our team is always available if you need help navigating these settings). The following tools are available to every registered player:
Set a maximum amount you can deposit over a daily, weekly, or monthly period. Reductions take effect immediately; increases require a 24-hour cooling-off period before they apply.
Define a maximum session duration. Once your session time limit is reached, you will be automatically logged out, giving you a natural break point in your play.
Receive regular on-screen notifications showing your current session duration and net win/loss position. These reminders keep you grounded in your actual spending throughout a session.
Set a maximum loss threshold per day, week, or month. Once this limit is reached, your account is automatically restricted from further wagering until the limit period resets.
Take a cooling-off period of 24 hours, 72 hours, 7 days, 14 days, or 30 days. During a time-out, your account is suspended and you cannot log in or place any bets.
Request a long-term or permanent self-exclusion. Minimum period is six months. During exclusion, all marketing communications are suppressed and your account is fully inaccessible.
6 Deposit and Spending Limits
Setting a deposit limit is one of the most effective ways to maintain control over your gambling budget. xbije allows you to define the maximum amount you can add to your account over any of the following periods: 24-hour daily limit, 7-day weekly limit, or 30-day monthly limit. You can set one, two, or all three simultaneously for multi-layered protection.
Deposit limits at xbije can be denominated in Bangladeshi Taka (BDT) and applied across all payment methods including bKash, Nagad, Rocket, Upay, and bank transfers. When you reach your deposit limit ceiling, any further deposit attempt will be declined automatically, regardless of which payment method you try to use.
How Limit Adjustments Work
- Reducing a limit: takes effect immediately the moment you save the change
- Increasing a limit: subject to a mandatory 24-hour cooling-off period before the higher limit activates
- Removing a limit entirely: treated the same as an increase — 24-hour waiting period applies
- All limit changes are logged with a timestamp and can be reviewed in your account history
The cooling-off period for limit increases is a deliberate safeguard. It is specifically designed to prevent impulsive decisions made during an emotional gambling session from immediately resulting in higher stakes. We strongly encourage players to think carefully before increasing any limit, and to use the 24-hour window as an opportunity to reflect on whether the change is genuinely in their best interest.
7 Self-Exclusion Programme
Self-exclusion is a formal agreement between you and xbije that we will block your access to the platform for a defined period. It is intended for players who feel that gambling has become, or is at serious risk of becoming, a harmful habit that they cannot manage through lighter tools such as deposit limits or time-outs alone.
xbije's self-exclusion programme works as follows:
- Minimum self-exclusion period is six months
- Available durations: 6 months, 1 year, 2 years, 5 years, or permanently
- Your account is immediately suspended upon activation — no cooling-off period
- All promotional and marketing communications are stopped immediately
- You cannot reverse or lift a self-exclusion until the chosen period has fully elapsed
- After the exclusion period ends, a mandatory seven-day cooling-off period applies before reinstatement is considered
- Your account balance at the time of exclusion is preserved and will be available for withdrawal upon legitimate reinstatement
How to Activate Self-Exclusion
You can activate self-exclusion in three ways:
- Through your account dashboard: navigate to Account Settings → Responsible Gaming → Self-Exclusion
- Via live chat: tell the support agent you wish to self-exclude and they will action it in real time while you are connected
- Via email: send a message to [email protected] with the subject "Self-Exclusion Request" and include your registered username and chosen exclusion duration
If you attempt to create a new account on xbije during an active self-exclusion period, we will close the new account immediately upon detection and return any deposited funds. We take the integrity of our self-exclusion programme very seriously, as we recognise that it represents a genuine appeal for help from a player in a vulnerable moment.
8 Support and Help Resources
Gambling problems are a recognised health concern and professional help is available. If you or someone close to you is struggling with compulsive gambling behaviour, we strongly encourage reaching out to trained counsellors and support organisations. Seeking help early leads to significantly better outcomes, and there is no shame in doing so.
xbije supports the following types of help-seeking behaviour and encourages all players to be aware of the resources available to them:
- Talking openly to a trusted friend, family member, or community leader about your gambling concerns
- Contacting a mental health professional or counsellor who specialises in behavioural addictions
- Reaching out to xbije's own support team for immediate account-level intervention
- Using online self-help resources and helplines offered by international organisations
- Joining peer support groups where others in recovery share their experiences and coping strategies
International Support Organisations
The following organisations provide free, confidential support for problem gamblers and their families. While these are international resources, their online services, chat tools, and self-help materials are accessible from Bangladesh in English:
- Gamblers Anonymous (GA) — a peer-support fellowship with a proven 12-step recovery programme available online at ga.org
- GamCare — provides a national helpline, online forum, and live chat counselling for problem gamblers (gamcare.org.uk)
- BeGambleAware — offers an extensive library of self-help guides and a 24/7 helpline (begambleaware.org)
- Gambling Therapy — free multilingual online support service offered by Gordon Moody Association (gamblingtherapy.org)
- National Council on Problem Gambling (NCPG) — US-based but provides internationally relevant educational resources and treatment locator tools
Getting Help from xbije Directly
Our customer support team includes staff who are specifically trained in responsible gaming conversations. If you reach out to us about a gambling concern, your conversation will be handled with complete confidentiality, without judgment, and with the singular goal of helping you access the tools and resources most appropriate for your situation.
Need Help Right Now?
If you are concerned about your gambling habits or those of someone you care about, our support team is available around the clock. Contact us in whichever way is most comfortable for you — all conversations are strictly confidential.
All responsible gaming requests — including self-exclusion, deposit limits, and account closures — are actioned immediately by a real person, not an automated system.